About
Shimmer Cove Return Policy
At Shimmer Cove, we want you to love your purchase! If you are not completely satisfied with your order, we are happy to accept returns under the following conditions:
Return Eligibility:
- Items must be returned within 14 days of delivery.
- Products must be unused, unworn, and in their original packaging with all tags attached.
- Personalized or custom-made items cannot be returned unless they arrive damaged or defective.
- Sale or clearance items are final sale and cannot be returned.
How to Initiate a Return:
- Email our customer support team at info@shopshimmercove.com with your order number and reason for the return.
- Once approved, you will receive return instructions and a return shipping address.
- Ship the item back using a trackable shipping method (customer is responsible for return shipping costs).
Refunds & Processing:
- Refunds will be issued to the original payment method within 5-7 business days after receiving and inspecting the returned item.
- Original shipping costs are non-refundable unless the item arrived damaged or defective.
- If an item is returned in non-sellable condition, we reserve the right to deny the refund.
Exchanges:
At this time, we do not offer direct exchanges. If you need a different item, please return the original purchase and place a new order.
For any questions or assistance, contact us at info@shopshimmercove. We appreciate your business and look forward to helping you find the perfect piece at Shimmer Cove!
